Further vocational qualification in restaurant customer service

Further Vocational Qualification in Restaurant Customer Service gives you a qualification either as a waiter/waitress or a bartender. Waiters/waitresses and bartenders are professionals in customer service and food and/or beverage products.

The qualification has two competence areas, of which you choose one:

1. Competence area of Customer Service in Bars, which gives you the qualification of a bartender.
2. Competence area of Customer Service in Restaurants, which gives you the qualification of a waiter/waitress.

If you choose the competence area of Customer Service in Restaurants (waiter/waitress), you will be working in serving, and in customer service tasks in different kind of restaurants, cafés, and hotels, for example.

If you choose the competence area of Customer Service in Bars (bartender), you will be preparing and serving beverages, and doing customer service in bars of different types.
The employment opportunities in the field are excellent.

Composition of the qualification

The scope of the Further Vocational Qualification in Restaurant Customer Service is 120 competence points.

Compulsory unit

• working as a waiter/waitress in a restaurant (40 competence points)

Depending on the chosen competence are, you complete either

• working in a restaurant focusing on food, 45 competence points (competence area of customer service in restaurants, waiter/waitress)
  or
• working in a bar, 45 competence points (competence area of customer service in bars, bartender)

Additionally, you need to complete min. 35 competence points of the following optional units:

• Working in a cocktail bar, 35 competence points
• Working in a party service, 20 competence points
• Working in a staff restaurant, 20 competence points
• Working as an expert in a café, 35 competence points
• Working in a beer restaurant, 35 competence points
• Developing a product for a restaurant, 15 competence points
• Working in a catering service, 20 competence points
• Working in a wine bar 35 competence points
• Promoting digital competence in the working community, 15 competence points
• Promoting the green transition, 15 competence points
• Utilisation of artificial intelligence in the work process, 15 competence points

Read about the qualification criteria: Further Vocational Qualification in Restaurant Customer Service - eRequirements

Open doors to excellent job opportunities!